Job Description

Medical Assistant (MA)

We are seeking a compassionate and skilled Medical Assistant (MA) to join our street medicine/mobile health clinic team. Our mobile clinic brings critical care directly to unhoused individuals and others in need, providing essential healthcare services to underserved populations. As a key member of our primary care team, you will provide direct patient care and support our healthcare providers in delivering high-quality, patient-centered services.

The Medical Assistant (MA) is a member of the primary care team who provides direct patient care and provider support. The goal is to provide coordinated patient centered clinical support related to visit-level care. The MA facilitates the coordinated planning of office visits via patient and team collaboration, the initial rooming of patients during office visits (including medication reconciliation, risk factor review, and health maintenance review), provider support during office visits, reviews with patient the plan of care, and assists with follow-up as needed. In addition, the MA may also perform in-office testing and clinic services (phlebotomy, EKG, hearing and vision testing, etc.), preparation and maintenance of exam rooms, maintenance of patient records, and other tasks as requested by medical providers.

Patient Care:

• Pre-visit chart scrub (EMR): Including, but not limited to referrals, reviewing medications, immunizations, allergies, future and standing lab orders, health maintenance due, and preventive care needs.
• Visit prep: procedures/vaccine prep/foot exam.
• Medication, immunization, and allergy reconciliation.
• Rooming the patient may happen in person or remote: Including, but not limited to vitals/medical records/reconciling care everywhere with health history (remote rooming is applicable to MA II and MA III only).
• Prepare, administer, and document medications and vaccines.
• Assist with clinical procedures.
• Review provider recommendations and after visit summary (AVS) with patient.
• Patient Communication: AVS, Q&A, results.
• Address to patient encounters via electronic health records.
• Conduct clinical services: Including, but not limited to EKG, pulse oximetry, hearing & vision testing, collect and/or process lab specimens, spirometer, venipuncture.
• Schedule patient appointments, coordination of care with appropriate staff (e.g. CHW, PharmD, RNCC, Nutrition) for appointments or tests with specialists.
• Deliver patient care within HRSA services scope and approved locations, encompassing patient homes, community-based sites, and providing home-based care when necessary and in adherence to defined services and safety protocols. Local travel required.

Clinic Operations:

• Care of the clinic, maintain cleanliness.
• Supply ordering.
• Room Stocking.
• Sterile Instrument Processing.
• Quality Assurance routine tasks (including but not limited to running controls, checking exp. dates, etc.).

Mobile Van Only:

• Front desk: build charts, handle registration tasks (check-in, paperwork, insurance), and facilitate handoff to enrollment team.
• Harm Reduction: provide education, manage supply ordering, tracking, and distribution, and maintain communication with DC HR team.
• Medical: Perform HIV/Hep C testing, handle lab/specimen drop-off (car needed), stock and maintain supplies across various clinic sites.
• Coordinate UberHealth / ModivCare ride setups.
• Track, order and organize comfort supplies.
• Act as liaison with community partners (Shepherd's House, Oasis, HOST team, REACH).
• Transport the mobile clinic to each scheduled site safely and on time.
• Ensure the vehicle always has sufficient fuel levels.
• Sets up the electrical system, signs and clinic reception area before clinic begins.
• Complete vehicle logs including safety checks.

Skills & Knowledge:

• Drivers License required. CDL preferred.
• Critical thinking and problem solving skills.
• Must have excellent written, verbal, telephone and interpersonal communication skills.
• Familiarity/experience with client interaction on the telephone.
• Knowledge of available basic community services.
• Basic typing skills (such as 30 WPM).
• Basic personal computer skills and comfort with Microsoft Windows operating system.
• EHR experience, EPIC experience a plus.

Who We Are:

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income. We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment. Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours.

Qualifications:

Education:

• Required: High School/GED or better

Licenses & Certifications:

• Required: CPR
• Preferred: Certified Med Assistant

Experience:

• Preferred: At least 2 years of healthcare experience preferred

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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