Job Description

Job Description

The Ascend Story

Founded to transform mental health care access, Ascend Healthcare delivers integrated psychiatric and behavioral health solutions with a commitment to equity, compassion, and operational excellence.

We partner directly with health centers to build fully integrated, sustainable behavioral health programs—bringing deep clinical expertise, operational support, and long-term stability.

Our work environment fosters:

• Collaboration and teamwork
• Patient-First Mindset
• Work from home opportunities
• Career Growth and Professional Development Training

Why Ascend?

You’ll be joining a team delivering innovative, compassionate care to communities that need it most. At Ascend, your work drives real impact—and your career grows alongside it. We believe in a “no wrong door” treatment model that finds ways to say “yes” to any patient referral rather than a multitude of exclusionary criteria found elsewhere.

Position Overview:

We are looking for a skilled IT Services Technician with extensive experience in Microsoft 365 ecosystems, particularly with Microsoft Intune and Azure Active Directory (Azure AD), including familiarity with Entra ID. This role is crucial in supporting our clients' needs for seamless, secure, and efficient IT operations. Position’s main oversights and company impact

Key Areas of Ownership:

• User Support: Provide first and second-tier technical support for Microsoft 365 services, resolving issues related to email, SharePoint, OneDrive, and Teams.
• Intune Management: Manage and troubleshoot device enrollments, application deployments, and compliance policies using Microsoft Intune.
• Azure AD Administration: Handle identity management, including user authentication, conditional access policies, and multi-factor authentication within Azure AD.
• Entra ID: Work with Entra ID for advanced identity protection, privileged identity management, and identity governance.
• Documentation: Maintain detailed documentation of support activities, problem resolutions, and user guides.
• Training: Conduct training sessions for users on new features or best practices in using Microsoft 365 tools.
• Incident Management: Monitor, escalate, and manage service incidents to ensure timely resolution and minimal disruption to business operations.

Qualifications:

• Proven experience in a Services or IT support role with a focus on Microsoft 365.
• Deep understanding of Microsoft Intune for mobile device management.
• Experience with Azure AD, including Entra ID features.
• Strong troubleshooting skills with the ability to diagnose and resolve complex technical issues.
• Excellent communication skills, both written and verbal, with a customer-first approach.
• Ability to work independently in a remote setting while maintaining productivity and team collaboration.
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate or similar are highly beneficial.

Physical Requirements: This is a hyrbid position. Please be aware that the physical requirements below should be considered prior to applying to the position:

• Prolonged Sitting : Ability to sit for extended periods during working hours.
• Manual Dexterity : Good hand-eye coordination and manual dexterity for using a computer keyboard, mouse, and other office equipment.
• Visual Requirements : Adequate vision for reading computer screens and documents.
• Communication : Clear verbal and written communication skills for virtual meetings and correspondence.
• Hearing : Sufficient hearing ability for participating in phone calls or virtual meetings.
• Work Environment : Access to a quiet, dedicated workspace free from distractions with reliable internet connectivity.

Ascend Healthcare Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Ascend Healthcare participates in conducting comprehensive background checks and drug screenings for all potential employees as a contingency to gaining employment status.

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