Job Description

Job Description

Job Description

Description:

Overview: The Travel & Tour Operations Manager oversees the planning, development, and coordination of domestic and international tours. This role manages the operational logistics, vendor relations, and customer service aspects of the travel programs. The manager ensures that all tour packages are designed, priced, and executed efficiently, meeting the organization’s quality standards and customer satisfaction goals

Responsibilities (include but are not limited to):

• Design, organize, and coordinate tour packages for domestic and international destinations.
• Research and evaluate potential destinations, accommodations, attractions, and activities.
• Develop detailed itineraries in collaboration with travel partners and vendors.
• Negotiate contracts with airlines, hotels, ground transportation, and tour operators.
• Oversee the execution of all travel programs, ensuring schedules, logistics, and budgets are met.
• Coordinate with third-party travel companies to deliver seamless tour experiences.
• Manage reservations, bookings, and ticketing for groups and individuals.
• Monitor tour quality and resolve any service issues that may arise.
• Prepare cost estimates, budgets, and pricing structures for tours.
• Monitor expenses and ensure profitability of travel programs.
• Provide exceptional service to travelers before, during, and after tours.
• Respond to inquiries, resolve complaints, and ensure customer satisfaction.
• Collaborate with marketing teams to promote tours and increase registrations.
• Build and maintain strong relationships with travel vendors, partners, and clients
• Maintain website with Tour details.
• Supervise staff and contractors assisting with travel logistics.
• Provide training, guidance, and support to team members.
• Ensure adherence to company policies, safety guidelines, and travel regulations.

Required Education and Experience:

• Associates degree in Tourism, Hospitality Management, Business Administration, or related field (preferred) or 3–5 years of experience in travel, tourism, or event operations management.
• An equivalent combination of education, training, and experience in relevant field.
• Strong knowledge of international and domestic travel logistics.
• Proven ability to negotiate with vendors and manage budgets.
• Excellent organizational, problem-solving, and communication skills.
• Proficiency with travel booking software, reservation systems, and MS Office.
• Ability to work flexible hours, including evenings or weekends as needed.
• Must have a non-expired passport.

Required Knowledge, Skills and Abilities:

• Strong attention to detail and multitasking abilities.
• Leadership and team management skills.
• Customer service and client-focused mindset.
• Cultural awareness and sensitivity in international travel contexts.
• Adaptability and problem-solving under pressure.
• Ability to work effectively in a team environment, with the general public and co-workers – demonstrating patience, diplomacy, persistence, kindness, and clarity is required.
• Ability to be action oriented, flexible and patient interchangeably and at times simultaneously.
• Requires ability to set priorities among competing responsibilities, using values of importance to the organization, departmental needs, and urgency as some of the criteria.
• Requires ability to provide a high level of service, display positive attitude toward helping others, and maintain a strong customer focus with demonstrated enthusiasm/respect in working with people from diverse backgrounds.
• Knowledge of and appreciation for the Edgar Cayce philosophy.
• High degree of emotional intelligence and maturity – demonstrating adaptability, engagement and enthusiasm.
• Ability to work a flexible schedule including some evenings and weekends when required.

Physical Requirements:

• Ability to sit for periods of time looking at computer screen; manual dexterity and coordination are required while operating equipment such as computer keyboard, mouse.
• Position may involve some domestic and international travel; individual must be up for rigors of plane travel.
• Position requires occasional evening/weekend work and participation outside of defined activities.
• Good physical stamina required; may require movement between buildings, including walking on uneven ground, using staircases in historical buildings without elevators.

Equal employment opportunity for all is an essential philosophy at the A.R.E. and throughout the organization, including Atlantic University, Edgar Cayce Foundation, Cayce/Reilly School of Massage, and the A.R.E. Health Center and Spa. We will evaluate all applicants for employment without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, non-disqualifying disability, genetic information, or any other characteristic protected by law.

At A.R.E., we are committed to providing reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job. This job description outlines the typical functions of the position, and employees with disabilities can perform these essential functions with or without reasonable accommodations. We will provide accommodations unless doing so would cause an undue hardship for the employer. We are an equal opportunity employer and do not discriminate on the basis of disability.

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