Job Description

Overview OPEN INTERVIEWS - Call Center Representative Openings Join our team and grow with us! We are now hiring Call Center Representatives to answer inbound calls and support customers through the sales process. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable. WALK-INs welcome between 10:00 AM - 4:30 PM Monday - Friday. Position Responsibilities WHAT IS A CALL CENTER REPRESENTATIVE? In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. When opportunities arise, you will learn to quickly educate the customer and close sales while maintaining high levels of satisfaction. You will be responsible for managing accounts for some of the most recognized brands in the world as an expert on products, technology, and business process. Consistently service customers, providing efficient resolutions Expand your product and service knowledge daily Professionally build and support existing client relationships Become a brand ambassador managing large accounts Escalate customer dissatisfaction to managerial team Utilize systems and technology to resolve initial interactions Candidate Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem solving and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused and self manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Conditions of Employment All MCI Locations Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits We offer a competitive compensation and benefits package designed to grow with you. Starting compensation is based on experience, with a variety of benefits and incentives to support and reward our team members. Benefits Paid Time Off: PTO and paid holidays Incentives & Rewards: Daily, weekly, and monthly contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after 60 days for full-time; MEC plans after 30 days for all employees (options vary by location) Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Opportunities for internal promotions Paid Training: Learn new skills while earning a paycheck Work Environment: Team-oriented culture Casual Dress Code: Comfortable attire If you're ready to join a company that recognizes your contributions and supports your growth, apply today! Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. May move about the office as needed and lift up to 40 pounds occasionally. Diversity and Equal Opportunity We embrace differences and are committed to a work environment free from discrimination. We hire based on merit and qualifications and will consider qualified applicants with criminal histories in accordance with local and federal requirements. We provide reasonable accommodations as required by law. About MCI MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions across BPO, IT Services, and related fields. MCI employs 10,000+ people with 150+ client partners and operates across multiple locations. Disclaimer The purpose of this description is to provide a general overview. It is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise this job description at any time. This description is not an employment contract. #J-18808-Ljbffr MassMarkets

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