Job Description

ECO Family Health Center, Inc. has an immediate opening for a Medical Receptionist to work at the ECO Family Health Center - Henryetta location. This is a full-time position. Monday-Friday.

Applications are available at ecofhc.org and can be returned with your resume to P.O. Box 236, Wetumka, OK 74883 or emailed to lcoats@ecofhc.org. For more information call 405-452-3151.

***ECO Family Health Center is an Equal Opportunity Employer.

Essential Functions:

• Applicants must have strong computer skills.
• Maintains a professional demeanor, always keeping in mind that the front desk makes both the first and last impression on each patient;
• Works in harmony with others and exhibits a positive attitude and a commitment to the basic mission of the organization;
• Maintain excellent guest relation skills;
• Exhibits caring qualities consistent with the values of the community health center;
• Keeps work area and lobby clean and tidy throughout the day;
• Responsible for greeting clients as they enter the waiting area, assisting with signing in on clipboard, completing registration forms and updating information when on receptionist duty;
• Follows Collection Procedures as a part of the intake process. Screens all Clients for prior balances;
• Periodically checks waiting area to ensure that all patients have been registered and are being served in a timely manner and are not in acute distress. Acts as liaison between patients and staff in maintaining smooth patient flow;
• Follows Infection Control policies and procedures (i.e. isolate patients with skin rash, chicken pox, vomiting, coughing, etc.);
• Exhibits awareness of cultural factors and shows competence in reducing barriers to the provisions of health care services;
• Assumes responsibility for correctly entering all required registration and insurance information on established and new patients into the computer. Also verifies above information at each appointment to ensure that it is correct;
• Responsible for answering telephones at the intake desk and/or exit desk, and handling the calls according to current policies and procedures as needed;
• Schedules all in‑house (follow‑up) and future (phone) appointments via computer while directing same day appointment calls and walk‑in patients to nurse if the schedule is full as needed;
• Assumes responsibility for money collected for visit payment. Collects payments according to policy;
• Upholds and abides by patient confidentiality policies and procedures;
• Addresses patient complaints as outlined in Patient Grievance Policy;
• Monitors the security of waiting areas on a regular basis;
• Actively participates in agency sponsored staff virtual trainings (completing in a timely manner), in-person training and events (i.e. Relias Online Learning, VROOM, All Staff Meeting, etc.);
• Assists providers in requesting patient records when needed and in general use of copying;
• Required working rotation at each satellite site as needed;
• Required alteration of standing, sitting, walking, bending and lifting throughout the day;
• Uphold all policies and procedures of ECO Family Health Center;
• Be a member of the patient’s care team;
• Performs other related duties as assigned.

**** This job description may be modified at any time to meet the business needs of East Central Oklahoma Family Health Center.

Minimum Education Requirements:

• High school or GED completion with basic computer and keyboarding skills;
• Must be flexible, polite/pleasant, and dependable;
• Must be able to manage multiple tasks, work with limited oversight, and speak distinctly and courteously on telephone;
• Bilingual English/Spanish preferred.

Job Type: Full-time

Pay: $12.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

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