Job Description

Medical Assistant / Clinical Support Coordinator (MA/CSC)

Company: FEFA, LLC

Location: Remote (Work from Home)

Schedule: Monday–Friday, 8:00 AM–5:00 PM CT OR 10:00 AM–7:00 PM CT

About Us

FEFA, LLC is committed to delivering exceptional healthcare support services to Service Members and Veterans. We pride ourselves on accuracy, professionalism, and compassion in every interaction.

Position Overview

We are seeking a Medical Assistant / Clinical Support Coordinator (MA/CSC) to join our team. This role involves reviewing medical documentation, collaborating with providers and patients, and ensuring compliance with regulatory requirements. If you have a strong medical background and excellent communication skills, we want to hear from you!

Required Qualifications

• Vocational or Technical Training/Education in a medical-related field such as:
  • Medical Assistant, LPN, Health Information Technology (HIT), EMT, Medic, Corpsman
  • OR completion of Anatomy & Physiology, Medical Terminology, Human Body Systems, and Common Diseases
  • Equivalent combination of education, experience, and/or applicable military experience considered
• MA Certification highly preferred (attach certificate during interview)
• Knowledge of healthcare documentation, including medical, behavioral, and psychological terminology
• Excellent verbal and written communication skills; strong telephone etiquette
• Working knowledge of technical writing
• Ability to identify lab results and ancillary services
• Proficiency in Microsoft Office (Word)
• Ability to interpret medical documentation
• Experience with Electronic Medical Records (EMR)
• Ability to work full-time schedule (MTWRF)
• Home office requirements: distraction-free space, high-speed internet (cable/fiber), and child/dependent care arrangements

Preferred Qualifications

• Typing speed of 40 WPM
• Experience with Microsoft Teams
• Home Health or Hospice care experience
• Military experience

Key Responsibilities

• Navigate proprietary EMR system to evaluate and process patient health information
• Review examination documentation, test results, and assessments
• Conduct phone interviews with Service Members and Veterans to ensure accuracy
• Collaborate with providers and patients to meet regulatory and contractual requirements
• Identify emergent behavioral health issues and initiate intervention when necessary
• Document test results and complete system-generated tasks
• Educate and support providers and patients regarding medical history for disability claims
• Interface via phone (approx. 50%) and email to retrieve required information

Why Join FEFA, LLC?

• Meaningful work supporting Service Members and Veterans
• Remote flexibility with structured schedule
• Collaborative and mission-driven team environment

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