Job Description

locations

United States - Texas - Remote

United States - Oregon - Remote

United States - Illinois - Remote

United States - Washington - Remote

United States - Utah - Remote

time type

Full time

posted on

Posted Yesterday

job requisition id

111438-JOB

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here : The Sprinklr Way.

Job Description

Sprinklr is looking for a Lead Value Consultant to support the design and deployment of our Global Top accounts program and the delivery of customer engagements within our Americas sales theater .

Must sit in West or Central region of the US

Team overview

The Value team is the Center of Excellence for our top accounts program (Bear Hug). Our mission is to empower account team s to build longterm partnerships rooted in value with our t op customers , with the goal of driv ing customer outcomes and account health, retention & growth.

We build repeatable outcomebased selling and success best practices on the back of white glove services for our T op accounts , and deploy them at scale to the broader account base.

White glove services include support for strategic account & renewal planning , outsidein executive points of view , strategic partnership visions & roadmaps, business cases , value realization assessments , key executive meetings & workshops , executive proposals & strategic RFP responses.

Role description

In this role, you will be responsible for (1) delivering white glove services to our Top accounts , (2) building repeatable outcomebased selling and success best practices , and (3) deploying these best practices at scale through first line managers, enablement / coaching and selfservice .

Main responsibilities

Work with our Americas sales leadership to prioritize accounts / deals to support .

• Partner with account teams on customer engagements for the prioritized accounts / deals , e.g. :
• Strategic account & renewal planning : Define a clear plan for driving account health, retention & growth in the near and longer terms.
• Outsidein executive point of view : Build and present a customerfirst, valuebased, point of view aimed to inspire the Csuite to transform the front office with Sprinklr.
• Strategic partnership vision & roadmap : Cocreate and copresent with the customer a joint vision, roadmap and futurestate architecture for a strategic partnership.
• Value realization : Conduct an adoption health check of Sprinklr capabilities in the current contract, and cocreate and copresent with the customer a costbenefit analysis of adopted capabilities and the value potential of unused capabilities.
• Business case : Cocreate and copresent with the customer a costbenefit analysis of other Sprinklr capabilities that could accelerate the customer's strategic priorities.
• Executive meetings & workshops : Prepare and facilitate meetings and workshops with customer executives that drive awareness, alignment and commitment on how customer s can achieve their goals with Sprinklr, such as Executive business reviews.
• Strategic RFP response support : Prepare and present an executivegrade response to a strategic RFI / RFP.
• Executive proposal : Prepare and present an executivegrade commercial proposal to executive buyers, both in the business and IT.

• Based on the delivery of white glove services, build / pilot / contribute to, and maintain playbooks designed to improve account health, growth and retention, such as Business case playbooks for specific solutions & industries, and Sprinklr Adoption playbooks.
• Develop and reinforce an ongoing feedback loop to improve the impact of these playbooks.

• Build processes that empower first line managers to deploy these playbooks with their Top accounts, and brief first line managers on the playbooks and processes.
• Support the configuration and maintenance of outcomebased success and selling tools, which may include building value models for new solutions.
• Partner with Sales Enablement to develop enablement strategies across sales regions to share best practice content and drive adoption at scale, which may include building online courses and other selfservice mechanisms.
• Coach specific account teams on how to drive account health, retention and growth through office hours or 1 : 1 backoffice coaching sessions.

Desired skills & experience

• 7 + years of relevant experience in (1) Value Consulting / Value Engineering with a leading software vendor and / or (2) a top tier management consulting firm with exposure to frontoffice processes and cloud technologies, and / or a (3) customerfacing sales / presales role with a leading software vendor, focusing on strategic customers and prospects.
• Expertise in building ROI models, business cases, value realization assessments and points of view across a range of industries and customers.
• Strong executive presence with an ability to simplify and communicate complex topics to Csuite audiences.
• Excellent interpersonal, written, and verbal communication skills with a strong ability to tell compelling valueled stories.
• Outstanding presentation skills including public speaking, meeting and workshop facilitation, and whiteboarding.
• Demonstrated success in working crossfunctionally collaborating across business units (Sales, Success, Solutions Consulting, Product, Product Marketing, Pricing, etc).
• Proven record of outsized impact as an individual contributor, including account retention and growth.
• Advanced cloud collaboration, including advanced Office365 use (Word, PowerPoint, Excel) and digital productivity and asynchronous collaboration expertise.
• Bachelor's degree in business, economics, and/or field focused on quantitative analysis ( e.g. mathematics, engineering, computer sciences) preferred.
• MBA preferred.

Who you are

• Passionate about deriving insights from data and adjusting strategy accordingly.
• Obsessed with quality; always building for best practice in everything you do, regularly challenging yourselves and others constructively.
• A builder, who produces significant amounts of tangible outputs out of very little; you're not afraid of blank pages.
• A proactive selfstarter, eager for feedback and mentorship, with a natural curiosity and openness to fresh ideas and opportunities.
• Highly reliable, always delivering on promises even the smallest ones; being on time to meetings, and able to manage significant volumes of incoming signals (emails, Teams pings, WhatsApp, Office365 comments etc.) without being overwhelmed and without letting things fall through the crack.
• Confident in sharing alternative perspectives with senior leaders and customers, and are quick to support colleagues in highstakes moments.
• Comfortable in ambiguity and supportive of your team in doing the same.
• Wellorganized and flexible; able to move from initiative to initiative without delay.

Why You'll Love Sprinklr

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For fulltime employees, we provide a range of comprehensive health plans, leading wellbeing programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to : / / sprinklrbenefits.com / to browse our countryspecific benefits guides. We focus on our mission : We founded Sprinklr with one mission : to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.

We believe in our product : Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customerfacing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people : At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.

EEO - Our philosophy

Our goal is to ensure every employee feels like they belong and are operating in a judgmentfree zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and success]]> <

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