Job Description

4 days ago Be among the first 25 applicants Summary Responsible for managing the preventative maintenance of all IT‑related equipment, effectively identifying issues as they occur and taking the appropriate steps to solve them. The position requires providing technical assistance and support to all departments. Responsibilities Manage preventive maintenance of all IT‑related equipment, identify issues, and troubleshoot and resolve them promptly. Diagnose and fix a wide range of computer hardware and software problems, maintaining thorough knowledge of PC hardware and peripherals. Manage Telecom, including hands‑on expertise with patch panels, phone systems, cables and wiring, PBX, etc. Oversee servers with expert knowledge of Microsoft Server 2016/2019, Active Directory, Office 365, and Exchange. Administer networking protocols, proficient knowledge of TCP/IP, DNS, DHCP, FTP, SMTP, IMAP and related protocols. Utilize network hardware such as routers, switches, wireless access points and design both wired and wireless networks. Use equipment such as Dell/HP switches/routers, SonicWALL firewalls, Meraki WiFi, Cisco UCS, Northstar Club Software, Microsoft Windows, and VMware virtualization suites. Perform remote and on‑site technical support. Maintain full knowledge of equipment maintenance and appropriate usage. Schedule and coordinate technology usage for planned activities, meetings, and events. Maintain inventory and complete requisitions for replacement parts and/or equipment. Review IT ticketing system continuously, identify and prioritize critical issues, and expedite resolution. Review status of assignments and follow‑up action with IT staff. Conduct ongoing training with new IT staff as needed. Promote a cooperative working environment, maximizing productivity and employee morale. Manage and enforce all IT departmental policies. Work with outside vendors efficiently and professionally. Monitor and maintain cleanliness and organization of work areas. Communicate with members, co‑workers, management, and the general public courteously and professionally. Adhere to all regulations, policies, work procedures, and instructions. Maintain a professional demeanor that reflects a positive image of The Polo Club. Perform other duties as assigned by the Director of Information Technology. Knowledge, Skills and Abilities Attention to detail, speed and accuracy in job functions. Prioritize and organize tasks efficiently. Clear thinker who remains calm and uses sound judgment to resolve problems. Strong interpersonal and customer service skills. Work cohesively with employees and management as part of a team. Minimal supervision needed. Maintain confidentiality of client information and club data. Thorough understanding of PC hardware and peripherals. Hands‑on Telecom experience (patch panels, phone systems, cables and wiring, PBX). Knowledge of Microsoft Server 2016/2019, Active Directory, Office 365, and Exchange 2019. Skilled in TCP/IP, DNS, DHCP, FTP, SMTP, IMAP and other Internet protocols. Excellent understanding of network hardware (routers, switches, wireless access points) and design of wired/wireless networks. Preferred experience with Dell/HP switches/routers, SonicWALL firewalls, Meraki WiFi, Cisco UCS, Northstar Club Software, Microsoft Windows, and VMware virtualization suites. Strong verbal and written communication in English. Ability to follow verbal and written instructions in English. Ability to interact professionally and maintain effective working relationships with management, co‑workers, and members. Flexibility to work on‑call schedules, including nights and weekends, as business needs dictate. Supervisory Responsibilities Directly supervises seasonal IT and A/V staff when applicable and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including training, planning, assigning, and directing work. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Bachelor’s degree from an accredited college or university. Minimum of five years in a Microsoft Networking environment. Language Ability Prior experience in the Hospitality industry strongly preferred. Ability to communicate well in English, read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees. Mathematical Ability Ability to work with mathematical concepts such as probability and statistical inference, fundamentals of plane and solid geometry and trigonometry, and apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Certificates and Licenses No requirements. Physical Demands The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required include peripheral vision. While performing the duties of this job, the employee is regularly required to talk or hear, frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. Work Environment The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions and extreme heat (non‑weather). The noise level in the work environment is usually moderate. #J-18808-Ljbffr The Polo Club of Boca Raton

Job Tags

Similar Jobs