IT Help Desk Specialist Job at Confluent Health, Louisville, KY

Z082ZWUvQWJlTExoSmFsdjFWL1ZwY3Qw
  • Confluent Health
  • Louisville, KY

Job Description

Overview:

We are a family of physical therapy and occupational therapy companies transforming healthcare by strengthening private practices, developing highly effective clinicians, and lowering healthcare costs through workplace wellness and injury prevention. At Confluent Health, we are looking for a customer service oriented Help Desk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the organization's front liner and you will solve technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Our Full-Time Employees Enjoy these Amazing Benefits:  

  • Employee-centric work culture from the top, down!
  • Medical, dental, vision, LTD insurances
  • Generous PTO
  • 401(k) Employer Matching
  • Free life insurances
  • Parental Perks
  • And more!
Responsibilities:

Pay $21 - $24 per hour based on experience 

 

In Office position based in Louisville, KY

  • Provide first level contact and convey resolutions to customer issues by phone, email, and/or chat.
  • Audit and troubleshoot account issues via Active Directory, Office 365, and Single Sign On services.
  • Track, route, and redirect problems to correct resources.
  • Walk customers through the problem-solving process using remote tools.
  • Contribute to Help Desk documentation through updates and suggestions
Qualifications:

Proficiency in:

  • Printers, Scanners, and Scan to Email setups
  • Basic Network Troubleshooting
  • Windows 10 configuration, settings, and repair
  • Overall general IT knowledge to help users solve IT problems.
  • Strong client-facing communication skills

Job Tags

Full time, Private practice, Work at office, Remote work,

Similar Jobs

Sanford Rose Associates Network

Entry Level Recruiter Job at Sanford Rose Associates Network

 ...Entry Level Recruiter Sanford Rose Associates - Cherry Hill, NJ Are you ready to kickstart your career in sales and recruiting? This...  ...preferred Ability to work onsite in Cherry Hill, NJ office is required. We work in office Mon-Thursday and Friday is remote.... 

LanceSoft

Travel Medical Lab Scientist Job at LanceSoft

 ...) semester hours of Medical Laboratory or Clinical laboratory science courses OR b. Twenty-four (24) semester hours of science courses...  ...Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health &... 

CSL Behring

Director, Search Platform Lead Job at CSL Behring

 ...Responsibilities & Accountabilities Lead the design and evolution of search and intelligence platforms that aggregate and analyze data from...  ...s largest plasma collection networks, CSL Plasma. Our parent company, CSL, headquartered in Melbourne, Australia, employs 32,000... 

Beyond Finance, Inc.

Customer Service Representative - Work From Home Job at Beyond Finance, Inc.

 .../ PTO - As a Customer Service Rep at Beyond Finance, you will: Assist customers with inquiries and complaints via phone, email, and chat: Provide excellent customer service by actively listening, showing empathy, and finding solutions; Maintain accurate and detailed records... 

American Express Global Business Travel

Global Health Sciences Client Lead Travel & Value (Boston) Job at American Express Global Business Travel

A leading travel management company in Boston is seeking a Global Client General Manager to ensure client satisfaction and create strategic initiatives. The role requires proven success in account management and strong negotiation skills. The ideal candidate will enhance...