Job Description

Experienced Front Desk Agent

Join our dynamic team at Residence Inn Dupont Circle! Are you looking for an exciting opportunity to work in one of Washington, DC's most exclusive and upscale districts? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations.

At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.

Front Desk Agent Salary Range $17.95 - $18.00 per hour Position Summary Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Essential Function

• Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
• Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Reservations management: Handle room reservations, cancellations, and modifications with precision.
• Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
• Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
• Payment processing: Process payments and maintain accurate records of transactions.
• Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
• Record keeping: Update and maintain guest information and room availability in the hotel management system.
• Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.

Experience and Education

• 2 years in a front desk position is strongly preferred.

Skills and Abilities

• Customer service skills: Strong interpersonal and communication skills with a focus on customer satisfaction.
• Attention to detail: High level of accuracy and attention to detail in all tasks.
• Problem-solving: Ability to handle and resolve guest issues with professionalism and empathy.
• Technical skills: Proficiency in using hotel management software and basic computer skills.
• Flexibility: Willingness to work various shifts, including weekends and holidays.

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

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