Job Description

Job Description

Job Description

Experienced CAT Service Shop Technician – Construction Equipment

We are accepting resumes with 3-5 years of experience in the following:

JOB PROFILE

The Service Shop Technicians are responsible for set up, repair, service, diagnostics, preventive maintenance, and installation of replacement parts on Caterpillar diesel powered construction equipment. This is a skilled technician position working largely independently or with guidance from service mentors. The General Mechanic/Service Shop Technician reports to a Service Shop Manager, and serves customers located in company service shops.

BASIC REQUIREMENTS

• Diesel engine, construction equipment and/or truck engine training through accredited technical schools or relevant military experience preferred. High school diploma or equivalent required.
• Two or more years of previous hands-on CAT equipment and/or engine experience, diagnostics and troubleshooting experience working on diesel powered construction equipment or truck engines.
• Able to work standard five-day work schedules, including daily overtime, and occasional weekend hours as required.
• Must possess a complete set of basic mechanic hand tools, including drives, sockets, and wrenches.
• Must demonstrate professionalism, integrity, adaptability and a strong customer service focus.
• Demonstrates a sense of urgency and initiative, and personal drive to be successful.
• Excellent communication skills.
• Demonstrate technical knowledge of construction equipment and/or engine mechanical failures.
• Demonstrated analytical problem-solving skills.
• Possess and maintain a current, valid state driver's license. CDL may be required for some positions.

RESPONSIBILITIES

The Service Shop Technician should be able to read and interpret technical instruction, service and safety manuals, company policies and procedures. Works with mechanical, hydraulic and electric/electronic schematics and wiring diagrams; and demonstrates proficiency in the use of test equipment. The position is responsible for high quality repair service on equipment and engines, responding to customer needs in a positive, safe and timely manner, and ensuring maximum value for work performed.

Safety

• Know and follow all Company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in Company accident prevention and safety improvement activities.
• Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.

Customer Satisfaction

• Respond to all customer requests in a professional, courteous, timely manner.
• Maintain a clean, professional personal appearance at all time, meeting all Company standards for professionalism.
• Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.

Business

• Supports the organization's mission, vision and values by exhibiting the following behaviors: honesty, integrity, and respect while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
• Accepts responsibility for mistakes or problems. Maintains "ownership" of assigned tasks.
• Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
• Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
• Maintain company and product confidentiality.
• Attend and participate in all meetings, trainings, and activities as required.
• Adhere to all Company policies and departmental procedures and rules.
• All other duties as assigned.

Work Conditions

• All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present. Therefore, a detailed knowledge of equipment and engines is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
• Communicate effectively, verbally and in writing.
• Must be honest, reliable, and dependable, and display a positive attitude.
• Must be able to work well under occasional pressure or within work standards and deadlines.
• Must be able to work independently and/or with others in a team environment.
• Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
• Meet all eligibility requirements to drive Company vehicles, including a current, valid driver's license issued by the resident State.

Physical Requirements

• Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
• Able to lift 20-75 pounds occasionally. And push or pull up to 100 pounds.

Stowers Machinery is fortunate to have served East Tennessee since 1960. East Tennessee is a great place to live, to work and to raise a family. Stowers is fortunate to represent Caterpillar, the world's leading manufacturer of equipment; a company always striving to meet the demands of changing markets. Stowers is fortunate to have loyal customers who have joined in a partnership that is mutually beneficial. And, Stowers is fortunate to have dedicated employees who love this business and are willing to work tirelessly to meet or exceed the customer's expectations.

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