Job Description
Provides secretarial/administrative support directly to executives (excluding CEO), exercising confidentiality, tact and diplomacy | Uses business software applications (e.g., word processing, presentation and spreadsheet) to prepare correspondence, reports, presentations, agendas, minutes, etc.; may prepare responses to routine correspondence and inquiries | Receives, screens and directs incoming calls, visitors, mail and email | Maintains files, records, calendars and diaries; typically arranges business travel, coordinates meeting arrangements and tracks expenses | Participates in the development and implementation of secretarial standards, policies and practices for the organization
- Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience
- Completes work with a limited degree of supervision
- Likely to act as an informal resource for colleagues with less experience
- Identifies key issues and patterns from partial/conflicting data
- Takes a broad perspective to problems and spots new, less obvious solutions
Job Summary
Performs a wide variety of administrative tasks in support of a top executive.
Job Duties
Maintains the executive's calendar: schedules and confirms appointments, arranges for meeting rooms or facilities, makes and confirms travel plans. Prepares agendas or presentations, attends meetings with the executive, and takes, transcribes, and distributes notes or minutes. Prepares and submits expense reports on behalf of the executive. Screens visitors, phone calls, emails, or physical mail. Maintains confidentiality of sensitive information.
Experience and Education
Performs work under minimal supervision. Handles complex issues and problems, and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor. Typically requires a bachelor's degree and 4 to 6 years of experience.
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