Job Description

Job Description

Job Description

Front Desk Leader – Dental Office

Location: Louisville, KY

Salary: 25-30

Full Benefits

Position Overview

Provides dedicated oversight to front desk operations and administrative staff in a progressive dental practice. Seeks a leader with a kind demeanor who puts patients first, is always willing to help, and is committed to personal and professional growth.

Responsibilities

• Supervises the front desk team
• Greets and assists patients professionally
• Coordinates all appointment scheduling
• Manages patient billing and insurance processing
• Maintains accurate patient records and safeguards confidentiality
• Upholds office compliance and best practices
• Oversees accounts, monitors receivables, and ensures collection of outstanding payments
• Communicates clearly with patients regarding financial arrangements
• Resolves insurance and billing issues promptly
• Performs end-of-day financial reconciliation and deposit preparation
• Implements and updates financial protocols as needed
• Directs team huddles, training, and workflow delegation
• Supports office inventory management
• Motivates staff and encourages a positive, team-oriented environment
• Handles additional management duties as assigned

Desired Qualities

• Demonstrates effective leadership and compassion in daily interactions
• Maintains a gentle and kind approach, prioritizing patient needs
• Skilled in collections and account management, securing payment for services rendered
• Proficient in dental billing software and financial coordination
• Shows initiative in helping others and seeking new learning opportunities
• Builds strong relationships with patients, team members, and external partners
• Committed to maintaining professionalism and growing with the practice

This opportunity suits a professional who excels in front office leadership, possesses sound financial acumen, leads with empathy, and is dedicated to supporting both patients and team members as the practice grows.

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