Job Description

Overview

Join to apply for the Customer Success Manager, SMB role at AcuityMD

AcuityMD is a software and data platform that accelerates access to medical technologies. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, and Ajax Health and we help MedTech companies identify how their products are used, understand why outcomes vary, and identify opportunities where physicians can better serve their patients.

Responsibilities

• Effectively manage a large book of business across many different account specialties and unique product configurations/use-cases.
• Ensure high user-adoption through effective executive sponsorship, change management, and best practice guidance.
• Create scalable resources and programs to proactively support a large variety of business use-cases across the Medical device lifecycle.
• Generate contract renewals by ensuring customers view AcuityMD as critical to their sales process long-term.
• Partner with Account Executives to build growth strategies for your book of business and work with them to secure successful renewals and expansions.
• Regularly monitor account health and adoption to find new opportunities to help customers acquire maximum value from AcuityMD.
• Develop strategies to quickly mitigate account risk and ensure customers remain committed to AcuityMD.

Your Profile

• You have 3-5 years of experience in Customer Success for Enterprise SaaS, scaled or digital client success experience preferred, and/or in the Medical Technology industry.
• You're able to quickly develop personal relationships with customers and colleagues through empathy and deep curiosity.
• You are comfortable leveraging various software tools and AI to drive efficiency and effectiveness
• You have the eagerness to learn and dig deep into technical aspects of the platform.
• You're proactive and self-driven, and bring infectious energy and resiliency.
• You are an excellent verbal and written communicator (email & PPT).
• You're highly organized with ability to multi-task and prioritize different assignments.
• You are comfortable with change (tooling, processes, etc)

Nice to Haves

• Analytical background with experience with data platforms like Amplitude, Looker, Omni etc or other similar platforms.
• Understanding of how to leverage scaled communication tooling like Zoom webinars, email campaigns, and other methods of delivering customer facing content.
• Experience using a customer success platform (Gainsight, Planhat, Vitaly, etc). Especially if you have experience configuring and performing back end administrative work.

You must have an eligible work permit in the USA or Canada to be considered for this position.

We Offer

• Remote work : AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO : Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity : Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Ajax Health).
• Competitive compensation with equity upside .

The Company

We are builders, who are inspired by our mission to expand patient access to cutting-edge medical technologies. We value working collaboratively to solve hard problems for our customers with simple, innovative solutions. We push ourselves to learn with empathy. We foster an active culture of mentorship and inclusion, and we welcome new team members that share our values. We are backed by Benchmark, Redpoint Ventures, Ajax Health, and several other leading software and medical device investors. Since Acuity launched in 2020, we've brought on customers ranging from publicly traded Fortune 500 companies to innovative growth-stage companies and regional medical device distributors.

The Product

AcuityMD uses data and software to help teams collaborate around the complex relationships they have with the users of medical technologies: doctors. Our platform empowers medical technology companies to see how their products are used, understand why outcomes vary, and identify opportunities where physicians or sites of care can better serve their patients.

AcuityMD is an Equal Opportunity Employer

AcuityMD is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage people of all backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of AcuityMD are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Software Development

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Job Tags

Full time, Contract work, For contractors, Work at office, Work from home, Home office, Flexible hours,

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