Job Description

Your Compass in the Health & Fitness Journey

Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering  comprehensive information tailored to your health and fitness journey. Our mission is to help you make  informed decisions that expedite your path to your health and fitness goals.

Since 2003, our dedicated team has worked hard to create an  exhaustive library of thorough and reliable information. Our team of 60+ team of writers, special contributors, fact checkers and medical reviewers are  health and fitness experts , including registered dietitians, nutritionists, board accredited medical doctors, certified personal trainers, qualified coaches, and professional athletes who  write, fact check, review and constantly update our collection of 2,000+ articles.

The Role

Company: Total Shape

Location: Remote

Monthly Salary: $1,200 – $1,500 (USD), depending on experience

Role Overview:

We’re looking for a friendly, detail-oriented Chat Support Advisor to join our customer service team. You will be the first point of contact for our customers via live chat, ensuring prompt, accurate, and helpful responses.

Key Responsibilities:

• Respond to customer inquiries via live chat, email, and messaging platforms promptly.
• Provide accurate information about our products, services, and policies.
• Assist customers with troubleshooting issues and resolving concerns.
• Maintain a professional, empathetic, and customer-focused tone at all times.
• Escalate complex issues to the appropriate department when necessary.
• Keep records of customer interactions and feedback to improve service quality.

What We Offer:

• Competitive monthly salary of $1,200 – $1,500 .
• 100% remote work opportunity.
• Paid training and continuous learning resources.
• Supportive and collaborative work culture.
• Opportunities for career growth within the company.

Ideal Profile

Qualifications:

• Excellent written communication skills in English.
• Previous experience in customer service, preferably in chat-based support.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work in a fast-paced environment.
• Basic technical troubleshooting skills.
• Willingness to work flexible hours, including weekends if needed.

What's on Offer?

• Work within a company with a solid track record of success
• Flexible working options
• Opportunity to make a positive impact

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