Airport Customer Service Supervisor - DAL
Entity: Unifi Aviation, LLC
State: Texas
City: Dallas
Base Pay Rate: $19.15
Full/Part Time: Full Time
Exempt or Non-Exempt Position: Non-Exempt
Shift: A.M. shift, Overnight shift, P.M. shift
Supervises and coordinates daily activities of employees to ensure safe and effective operations.
Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT/FAA regulations, Unifi policies and safety procedures, and all applicable laws.
Responsible for shift management to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.
Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts and investigates and responds to employee relations issues in a timely manner.
Communicates with manager concerning any problems or issues.
Schedules and conducts shift meetings.
Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).
Operate pushback equipment and maintains visual contact with Wing Walkers to ensure the pushback equipment is free of any danger.
Operates and/or drives motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers.
Completes paperwork and forms connected with work assignments pertaining to procedures and enter into Company's information system as required.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Qualifications:
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.
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